Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, authentication credentials)
• User-generated content (saved charts, screens, queries)
• AI-generated content (analyses, responses, execution plans, and charts produced in response to your queries)
• Usage data (features used, queries submitted, interaction patterns)
• Technical data (browser type, IP address, device information)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Process your queries and generate analysis
• Save your preferences, charts, and dashboards
• Send you technical notices and support messages
• Analyze usage patterns to improve our product
• Train, evaluate, and improve our machine learning models using de-identified data
• Detect and prevent fraud or abuse

Legal bases for processing (EEA/UK). Where the GDPR or UK GDPR applies, we process your personal data to perform our contract with you (providing the Service, processing your queries, and maintaining your account); for our legitimate interests in securing, analyzing, and improving the Service, preventing fraud and abuse, and training and evaluating our models using de-identified data, where those interests are not overridden by your rights; to comply with legal obligations; and, where required, with your consent, which you may withdraw at any time.

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Data encryption in transit and at rest
• Secure authentication through trusted providers
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• When you explicitly share charts or screens publicly
• With service providers (our sub-processors) who help us operate the platform, including Amazon Web Services (cloud hosting, managed database, and storage), Supabase (application database and authentication), Stripe (payment processing), Resend (transactional email), and large language model providers, including OpenAI and Cerebras, which process the text of your queries to generate analysis. Each acts under contract and processes your data only as needed to provide its services to us.
• To comply with legal obligations or protect our rights
• With your consent or at your direction

5. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze service usage. You can control cookies through your browser settings, though disabling them may affect service functionality.

6. Your Data Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your saved charts and screens
• Opt out of marketing communications

To exercise these rights, please contact us at hello@mrmarket.ai.

California residents. If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know what personal information we collect, the right to delete it, the right to correct inaccurate information, the right to opt out of any "sale" or "sharing" of personal information, and the right to limit the use of sensitive personal information. We do not sell your personal information and we do not share it for cross-context behavioral advertising. To exercise any California right, contact us at the email above; we will not discriminate against you for exercising these rights.

EEA, UK, and Swiss residents (GDPR). If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, the right to data portability, and the right to withdraw consent at any time. mrmarket.ai is the controller of your personal data. To exercise these rights, contact us at the email above. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete the personally identifiable information associated with it, though some data may be retained for legal, tax, fraud-prevention, or other operational purposes as permitted by law.

De-identified data. We may retain queries, generated analysis plans, charts, screens, and aggregated usage data, with all personally identifying information removed, indefinitely to operate, improve, and develop the Service, including to train, evaluate, and improve machine learning models. Once de-identified, this data is no longer associated with you and is not subject to deletion or access requests.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. International Users

Your information may be transferred to, stored, and processed in the United States and other countries where we or our sub-processors operate, which may have data-protection laws different from those in your country. Where we transfer personal data out of the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses. By using the Service, you understand that your information will be processed in these locations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our service or sending an email. Your continued use of the service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@mrmarket.ai